How to add program join questions for users?

What is the Feature?

The ability to add mandatory questions for supporters and mentees on the Vygo platform helps gather essential information before participants join your program. This feature enhances program management and facilitates better matching between mentors and mentees.

Why it Should be Used (The Benefits)

Implementing program join questions offers several benefits:

Improved Management: Collect crucial information to manage your program efficiently.
Enhanced Matching: Accurately match supporters with mentees based on specific needs and expertise.
Custom Insights: Gain deeper insights into participants’ preferences, enabling tailored support.
Increased Engagement: Match participants with compatible supporters, boosting satisfaction and engagement.

How to Set It Up / Use It (Clear Simple Instructions)

Follow these steps to add and use mandatory questions effectively:

Access the Program Setup:

Log into the Vygo platform using your admin credentials.

Navigate to the section for creating or managing programs.

Navigate to Question Tabs:

During program creation, go to the ‘General Questions’ and ‘Supporter Join Questions’ tabs.
Select ‘+ Add a question’ in the left column.

Select Question Type:

Choose the type of question from the drop-down menu: category questions, multiple-choice, checkboxes, short text, or long text.

Category Questions:

Define program segments with category questions, e.g., “Which subject area/s are you looking for help with?”
Users select answers via checkboxes, allowing multiple choices.
Upload a CSV file for bulk choices.

- Responses help allocate group sessions and generate data insights.

- ‘Mandatory’ is automatically selected under ‘Matching priority’ for these questions.

Other Question Types:

Multiple Choice: Select one answer from a list.
Checkboxes: Select multiple options.
Short Text: Provide a short open-ended response.
Long Text: Provide a longer open-ended response.

Upload a CSV file for multiple choices.
Link Questions for Matching:

After entering a general question and its answers, toggle the setting to match it to a supporter question.
For example, match “Which subject area/s are you looking for help with?” with “Which subject area/s can you help with?”

Use as Quick Filter:

Toggle ‘Use as quick filter’ to allow members to sort supporters based on specific criteria.
Specify a quick filter name, e.g., “Subject area”, to display potential answers in the quick filter section of the ‘Browse Supporters’ page.
This helps members find supporters who meet their specific needs easily.

Review and Manage Answers:

Program admins can view responses in the Member Management section.
Avoid editing membership questions once set, as changes will require all members to answer the new questions again.

By incorporating program join questions, you can enhance the functionality and effectiveness of the Vygo platform, ensuring a better experience for both supporters and mentees.