Maximising Student Session Ratings: A Guide for Program Managers

Student 1-1 session and event ratings are critical to your program's success. Post-session/event ratings reflect student experiences and contribute to overall program growth. As a program manager or admin, you are vital in facilitating high rating rates. This article outlines actionable strategies to ensure your supporters actively encourage student feedback and understand the importance of post-session ratings.

Ways to Increase Student Session/Event Ratings:

1. Educate and Empower Supporters:

• Training and Resources: Provide comprehensive training to supporters on the significance of session ratings. Equip them with scripts or talking points to encourage students to rate sessions before concluding.
• Ongoing Communication: Regularly remind supporters about the importance of ratings and share best practices for prompting student feedback.
• Set Expectations: Make it clear that promoting student ratings is a fundamental part of their role as supporters.

2. Incentivise Post-Session Feedback:

• Gamification: Create a leaderboard or reward system for supporters consistently achieving high student ratings.
• Recognition: Highlight top-performing supporters in team meetings or newsletters.
• Tie Incentives to Program Goals: Align incentives with broader program objectives, such as increasing overall student satisfaction or program completion rates.

3. Communicate Directly with Students:

• In-Platform Messaging: Use Vygo direct messages or community chat space to remind students about the importance of ratings and the value their feedback provides.
• Email Campaigns: Send targeted emails to students who have not yet rated their sessions, emphasising that feedback is essential for program improvement.
• Clear Instructions: Ensure students know how to rate sessions and where they will receive rating prompts within the Vygo platform.

4. Emphasise Mandatory Feedback:

• Onboarding: Clearly communicate to new students that session ratings are compulsory for the program.
• Program Materials: Include information about mandatory feedback in program handbooks or program onboarding materials.
• Regular Reminders: Periodically reiterate the requirement for feedback through in-platform messages or emails.

5. Go the Extra Mile:

• Personal Outreach: If any students consistently neglect to rate sessions, consider reaching out to them directly to understand any barriers or concerns.
• Feedback Loop: Share anonymised student feedback with supporters, highlighting the positive impact of their efforts to encourage ratings.

You can create a program culture where session ratings are valued and prioritised by actively educating supporters, incentivising feedback, and directly communicating with students. Remember, consistent and comprehensive feedback is essential for continuous program improvement.