Supporter Onboarding Simplified

This article provides a detailed step-by-step process for supporter onboarding. By following the simple instructions below, supporters can be onboarded into the platform and moved to the relevant program.

Step-by-Step Mentor Onboarding Process

Step 1: Access the Vygo Platform

  • Download the Vygo Mobile Application: Available on Google Play Store or Apple App Store.
  • Alternatively, access the Vygo Web application through your web browser.

Step 2: Register on the Platform

  • Register Using Your University Credentials: To register on the platform, use your University's Single Sign-On (SSO) or email ID.

Step 3: Join a Program

  • Select a Program: Join a program that suits your preferences.
  • Answer the join questions to complete your registration for the program.

Step 4: Become a Mentor

  • Select "Become a Mentor": After joining a specific program, select the dropdown menu and select the "Become a Mentor" option.
  • Fill in Your Details:

- Profile Picture: Upload a recent headshot of yourself. This creates a positive first impression.

- Introduction Video (Optional): Record a short introduction video for yourself.

- Description: Add information about yourself, your skills, and how you can assist students. Keep the description within the 800-character limit.

- Availability: Specify your availability by selecting the days and hours you are free to accommodate student requests for one-on-one sessions or chat interactions.

  • - Languages: Indicate the languages you are comfortable conversing in to ensure effective communication with students.

Step 5: Confirm and Finalise

  • Update Profile: Select "Update Profile" after filling in your details.
  • You will see a pop-up confirming your desire to become a mentor.

Agree to Terms and Conditions:

Answer any specific questions asked of mentors and agree to the terms and conditions if required by your university or program.

Approval:

  • If your program is a closed program, your request to become a mentor may be subject to approval by the program manager.
  • If approved, you will see a confirmation message indicating that you are now a mentor in the program.

If you have any further questions, please check the help centre or your student success coordinator for more information.


By following these simple steps, you can successfully onboard yourself as a mentor on the Vygo platform. Once onboarded, you can begin offering your support and guidance to students, helping them navigate their academic journey effectively.

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