How to delete a user on Vygo?

Only Organisational Administrators can close or delete user accounts from the platform. This function is not available to Program Administrators.

Method 1: Delete a Single User

  1. Access the Admin Menu: Go to the Users section from the admin dropdown.

  2. Search for the User: Use filters or the search bar to locate the user.

  3. Click the Three Dots Next to the User: This will open the available actions for that individual.
  4. Select “Close Account”: This removes the user from the platform.

Method 2: Bulk Delete Users

  1. In the Users Section, click on Options > Bulk Close User Accounts.

  2. Enter Email Addresses or User IDs: Input multiple users as a comma-separated list.
  3. Notification Option: Choose whether to send a notification email to inform users their account has been deleted.
  4. Confirm and Submit: Finalise the process to delete selected accounts.

Tip: Regularly review your user list to ensure access is only granted to active participants.

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