How to Set Up Organisation-Level Locations

Organisation-level locations in Vygo help ensure that students can easily find the right supporter at the right place and time—particularly when using the "book by availability" feature. These locations must be set by an Organisation Admin and should reflect your institution's campuses rather than specific rooms.

Why Organisation-Level Locations Matter

Setting up locations at the organisation level:

• Enables students to filter for in-person support based on location.
• Improves the booking experience by narrowing down relevant options.
• Helps align supporter availability with actual campus presence.

Steps to Set Up Organisation-Level Locations

Follow these steps as an Organisation Admin:

1. Go to Settings
   • Click the Admin dropdown in the side navigation.
   • Select Settings.
2. Add In-Person Locations
   • Navigate to the Sessions section.
   • Under In-person locations, add your institution’s campus names.
   • Optional: Enable Custom location if your program allows for manually entered locations.
3. Save Your Changes
   • After entering all relevant campuses, click Save.

Inform Program Admins and Supporters

Once locations are configured:

• Notify Program Admins to inform their teams of the new setup.
• Supporters will need to update their availability settings with the correct in-person location.

How Supporters Update Their Availability

Supporters can link their in-person availability to specific campuses by:

1. Clicking their profile picture at the bottom left.

2. Selecting Profile > Edit.

   Navigating to the Availability tab.

   For each available day:

   • Select In-person and choose the relevant location.
   • Select Online if you are available online

If you need support with this setup, please reach out to your Partner Success Manager for guidance tailored to your organisation.