Understanding 'Insights' on a User Profile

User Insights provides a detailed view of an individual user’s activity, engagement, and profile information within Vygo.

Insights helps administrators and support staff better understand how users are engaging with the platform, identify support needs, and manage student engagement over time.

This feature replaces the previous 360 Profile experience within Vygo.

Accessing User Insights

To access User Insights:

Navigate to the User Dashboard
Search for or filter the required user
Select the user from the dashboard

This will open the user’s Insights profile.

Access to User Insights depends on your role and permissions.

What Information is Available in User Insights?

User Insights provides a consolidated view of user information and engagement activity.

Depending on permissions, Insights may include:

User details
Public tags
Private tags
Engagement summaries
Sessions and activity history
Notes and support history

User Details

The User Details section displays key profile information for the selected user.

This may include:

Name
Email address
Role
Profile information collected during onboarding

Public and Private Tags

User Insights displays both Public Tags and Private Tags associated with the user.

Public Tags

Public Tags are visible across the platform and may be used for:

Onboarding questions
User matching
Public profile visibility

Private Tags

Private Tags are internal-only tags used by administrators and support teams.

These may include:

At-risk classifications
Internal support categories
Pilot group participation
Retention workflows

Private Tags are not visible to students or other platform users.

Engagement Summaries

Insights includes an engagement summary showing the user’s overall activity within the platform.

This may include:

Messages sent
Connections made
Sessions completed
General participation activity

The engagement information displayed represents the user’s aggregated activity across the organisation.

Activity History

Administrators can review a user’s historical engagement and activity within Vygo.

This helps teams:

Monitor participation
Identify disengaged users
Track support interactions
Understand engagement trends over time

Notes and Support History

Some administrative roles can leave notes against user profiles within Insights.

This can assist with:

Student support workflows
Internal collaboration
Retention management
Follow-up tracking

Access to notes and editing permissions depends on role permissions.

Role-Based Access to User Insights

Visibility within User Insights depends on the user’s role.

Owners

Owners have full access to all User Insights functionality.

Support Admins

Support Admins can:

View User Insights
Access engagement data
View tags
Leave notes

Program Admins

Program Admins can:

Access Insights for users within their assigned programs only
- View User Insights
- Access engagement data
- View tags
- Leave notes

They cannot access users outside their assigned programs.

Institution Staff Members

Institution Staff Members do not currently have access to User Insights or administrative engagement data.