Roles & Permission for Admin Roles

Each institution role has different levels of visibility and administrative access across:

• User management
• Programs
• User Insights
• Bulk actions
• Organisation settings

The available roles for a institution staff member are:

• Owner
• Support Admin
• Program Admin
• Institution Staff Member

Owner

Owners have full administrative access across the organisation.

Owners can:

• View all users
• Access all User Insights
• Manage organisation settings
• Invite users
• Close user accounts
• Upload CSV files and tag data
• Manage programs
• Export CSV data
• Create and manage segments
• Send bulk messages
• Connect users with supporters
• Access developer portal
• Access to the organisational settings

Owners have unrestricted visibility across the platform.

Support Admin

Support Admin is designed for staff who need broad user visibility and engagement management access, without requiring full organisation administration permissions.

Typical use cases include:

• Student success staff
• Retention coordinators
• Support teams
• Engagement advisors

Support Admins can:

• View all users
• Access User Insights
• View public and private tags
• Create and manage segments
• Export user data
• Send bulk messages
• Add users to programs
• Connect users with supporters

Support Admins cannot:

• Invite users
• CSV import user data
• Close user accounts
• Access organisation-level settings
• Manage developer settings

Program Access for Support Admins

Support Admins only receive Program Admin permissions for programs they are specifically assigned to.

If they are not assigned to a program, they cannot edit or manage that program.

Program Admin

Program Admins have limited administrative visibility based on their assigned programs.

Program Admins can:

• Access the User Dashboard
• View users within their assigned programs only
• Access User Insights for users in their assigned programs
• View public and private tags for visible users
• Create and manage segments
• Export CSV data for visible users
• Send bulk messages
• Add users to programs
• Connect users with supporters

Program Admins cannot:

• View users outside their assigned programs
• Invite users
• Close user accounts
• Access organisation settings
• Upload CSV files for private tags

Important Visibility Limitation

Program Admins only have visibility of users within their assigned programs.

If a user is not part of a Program Admin’s assigned program:

• The user will not appear in search
• The user will not appear in filters
• The Program Admin cannot access their Insights

Institution Staff Member

Institution Staff Member is a non-administrative role designed for institutional staff who participate in the platform without requiring management access.

Examples may include:

• Academic staff
• Guest supporters
• Community participants
• Staff mentors

Institution Staff Members:

• Appear with an Institution Staff role label
• Have similar permissions to standard platform members such as students or alumni
• Can participate in programs and conversations

Institution Staff Members do not have access to:

• User management
• User Insights
• Administrative dashboards
• Bulk actions
• Organisation settings

This role helps institutions distinguish staff members from students without granting administrative permissions.

Permission Overview

*Program Admin access is limited to users within assigned programs only.

Changing a User Role

Only Owners can change user roles within Vygo.

To change a user’s role:

1. Navigate to the User Dashboard
2. Search for the required user
3. Select the three dots menu next to the user
4. Select Change Role
5. Choose the new role
6. Confirm the update

Available roles may include:

• Owner
• Support Admin
• Program Admin
• Institution Staff Member
• Student
• Alumni
• Industry Expert
• Pre-arrival