How to Set Up and Use Vy

Owners can turn Vy on for their organisation from Admin > Settings > Vygo AI. This article covers switching Vy on, what to check first, and how admins can use Vy day to day.

For an overview of what Vy does, see What is Vy?

Who can do this?

Owners: can turn AI Concierge (Vy) and AI Concierge Program Insights on or off for the organisation
Program Admins and Support Admins: can use Vy once it is on, but cannot change AI settings. If you cannot see Vy, speak to your organisation's Owner

Vy is part of Vygo's AI package. If you do not see the Vygo AI settings, contact your Partner Success Manager.

Before you turn Vy on

Check that your organisation has support contact emails set up. Vy uses this list to let your team know if a student raises a wellbeing concern, and it is the same list notified when a chat message is reported. If it is empty, nobody at your organisation is notified automatically.

Support contact emails are managed by Vygo. Contact your Partner Success Manager to check or update them.

How to turn on Vy

Log in to Vygo at web.vygo.app
Go to Admin > Settings from the left menu
Select Vygo AI
Turn on Enable Vygo AI, if it is not already on
Under Feature settings, turn on AI Concierge
To let admins ask questions about their program data, also turn on AI Concierge Program Insights. This needs AI Concierge to be on

Once AI Concierge is on, the Ask Vy button appears at the bottom of the left menu for people in your organisation.

How to use Vy as an admin

Select Ask Vy at the bottom of the left menu
Type your question in plain English in the Ask Vy anything box, for example "How do I set up a recurring event?". You can also choose one of the suggested questions
Vy answers using the partner help centre and links to the articles it used
To ask about your program data, select the Program Insights card. See How to Use Vy Program Insights

Your conversations are saved, so you can come back to them from the history icon at the top of the Vy panel. You can also start a new conversation or expand Vy to full screen from the same place.

What students see

Students can ask Vy to find programs, events, supporters and resources, and to answer questions about using Vygo. Vy only recommends content each student is allowed to see, based on program visibility and their role.

Tips

Check your support contact emails with your Partner Success Manager before switching Vy on
Keep program, event and supporter profile descriptions clear and specific. Vy uses them to decide what to recommend
Let students know Vy is available, for example in a welcome message or program announcement
Ask Vy a few of your students' common questions yourself to see what they will get back